Brisbane Garage Guys is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our garage door repair, installation, and servicing solutions. We service all Brisbane suburbs and nearby areas, offering 24/7 support.
1. Who We Are
Our website address is: https://brisbanegaragedoorrepair.com.au/.
We are a Brisbane-based garage door repair and installation service provider. Our services include garage door repairs, installations, maintenance, spring replacements, opener repairs, roller door servicing, and related solutions for residential, commercial, and industrial clients.
2. What Personal Data We Collect and Why
a) Comments
When visitors leave comments on our site, we collect the information shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string (hash) created from your email address may be sent to the Gravatar service to see if you use it. The Gravatar service privacy policy.
b) Contact Forms
If you use our contact form to request a quote or book a service, we may collect:
- Name
- Email address
- Phone number
- Address or service location
- Details of your garage door repair or installation needs
This information is used solely for communication and to provide the requested service.
c) Media
If you upload images (e.g., for a repair quote), please ensure they do not contain embedded location data (EXIF GPS). Visitors to our website may be able to download and extract location data from uploaded images.
3. Cookies
We use cookies to improve your browsing experience. Examples include:
- Saving your name, email, and website in cookies when leaving a comment (for your convenience).
- Session cookies to verify if your browser accepts cookies.
- Login cookies to remember account access preferences.
Cookies do not contain personal information and can be cleared at any time through your browser settings.
4. Embedded Content from Other Websites
Pages on our website may include embedded content (e.g., videos, images, articles). Embedded content behaves in the same way as if the visitor has visited the other website directly. These websites may collect data about you, use cookies, and track your interaction with the embedded content.
5. Analytics
We may use analytics tools to monitor website performance and user interaction. Data collected is anonymised and used to improve our services.
6. Who We Share Your Data With
We do not sell or rent your personal data. We may share your information with:
- Service providers and contractors assisting in delivering your requested garage door services.
- Legal authorities if required by law.
7. How Long We Retain Your Data
- Comments and their metadata are retained indefinitely.
- For registered users (if applicable), we store the personal information provided in their profile. Users can edit or delete their information at any time.
8. Your Rights Over Your Data
You may request:
- An exported file of the personal data we hold about you.
- That we delete your personal data (excluding data we are legally required to keep).
To make a request, contact us at: info@brisbanegarageguys.com.au.
9. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
10. How We Protect Your Data
We implement security measures to protect your data from unauthorised access, alteration, or disclosure.
11. Data Breach Procedures
In the event of a data breach, we will:
- Notify affected users promptly.
- Work with relevant authorities to contain and investigate the breach.
12. Third-Party Data Sources
We may receive limited information from third-party platforms if you engage with us via social media, review sites, or partner businesses.
13. Automated Decision-Making
We do not use your personal data for automated decision-making or profiling that would have a legal or significant effect on you.
14. Industry Compliance
Our data collection and retention practices comply with Australian privacy laws and industry standards relevant to the garage door repair and installation sector.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information:
Brisbane Garage Guys
Website: https://brisbanegaragedoorrepair.com.au/
Business Name: Brisbane Garage Guys
Phone: 07-2000-4262
Email: Info@brisbanegaragedoorrepair.com.au